At Fynzi Pakistan, we are committed to providing high-quality products and ensuring customer satisfaction. All items are carefully inspected before dispatch. If you are not fully satisfied with your purchase, please review the policy below.

Returns

We offer a 7-day return window from the date of delivery. You may request a return or replacement if the item meets our conditions.

Returned items must be:

• Unused, unworn, and in original condition

• Free from stains, marks, damage, or water exposure

• Free from body odour, perfume, or fragrance scents

• Returned with all original tags and packaging intact

Items that do not meet these conditions will not be accepted for return or exchange.

Contact Lenses – Hygiene & Safety Policy

Due to strict hygiene and safety reasons, contact lenses are non-returnable and non-exchangeable once:

• The product seal has been opened

• The blister pack has been opened or tampered with

• The lenses have been worn, tested, or tried on

Returns or exchanges for contact lenses will only be accepted if:

• The product received is damaged, defective, or incorrect

• The blister pack and seal remain completely intact

To request a return for contact lenses, please email or Whatsapp us within 7 days of delivery with clear photos or a video showing the issue.

Defective or Incorrect Items

If you receive a product that is defective, damaged, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or video evidence

Once approved, we will offer a replacement or a full refund for defective or incorrect items.

Shipping charges are non-refundable, except in cases where the item is confirmed to be defective or incorrect.

Exchanges

For exchanges, the fastest and most reliable method is:

1. Return the original item in accordance with this policy.

2. Once your return is approved, place a new order for the desired item.

This ensures quicker processing and availability.